Refund Policy

Last updated: November 11, 2026

What you are buying

FakeOut sells digital credits. A standard check costs 1 credit and a deep scan with a heatmap and explanation costs 3 credits. Credits are added to your account right after payment. Payments are processed by Stripe, which acts as the seller of record and may add sales tax or VAT at checkout.

Credit packs

• You can ask for a full refund of a credit pack within 14 days of buying it, as long as none of the credits from that pack have been used.
• Used credits are not refundable.
• Pack credits do not expire.

Subscriptions (Plus and Pro)

• You can cancel at any time. Your plan stays active until the end of the period you already paid for, and it does not renew after that.
• We do not give partial refunds for the unused part of a month or year, except where the law requires it.
• If you were charged for a renewal you did not want, contact us within 7 days of the charge. If you have not used any credits from that renewal, we will refund it.
• Unused plan credits roll over to the next month, up to two months' worth. They end when the plan ends.

Founder deal

The Founder deal is a one-time payment for monthly credits for as long as FakeOut operates. It can be refunded within 14 days if no credits from it have been used. If FakeOut shuts down, the Founder deal ends with it and is not refunded.

Failed scans

If a scan fails on our side, the credits for it are returned to your account automatically. If a deep scan fails but the standard check still worked, the difference is returned. A result you disagree with is not a failed scan: results are estimates, as explained in our Terms.

How to ask for a refund

Email fakeoutapp.ai@gmail.com from the address on your account, and tell us what you bought and when. Approved refunds go back to the original payment method. You can also use the support link in your Stripe receipt.

Your legal rights

Nothing here limits rights you have under the consumer laws where you live.